Several situations can make it look as if your account is blocked:
- “This account has been disabled. Contact your administrator” when logging in: your account has been disabled by your company's administrator. Only they (or FunBIM support) can reactivate it.
- “Too many attempts. Try again in a few minutes”: a protection triggered after several wrong passwords. Wait, then use “Forgot password?” if needed.
- You can no longer change anything: your trial period is over or your subscription has expired — the account is read-only. See “How do I upgrade from the Start plan to a paid plan?”.
- You can no longer edit a particular project: your role on it is “Viewer”, or the project's site seat pool is full. Contact the project administrator.
- The verification email never arrived: check your spam folder, then click “Resend email” on the verification screen.
If none of these situations applies, write to us from the “Support” page of the app (left-hand menu), choosing “Bug / technical issue”: the message goes straight to our team, who will reply to your account's email address.
